Kohima, July 08 (NEx): A Memorandum of Understanding (MoU) was signed between the Nagaland State Legal Services Authority (NSLSA) and the Good Samaritan Women Society today, July 8th, 2021 to set up a national helpline number at the NSLSA Member Secretary Office by Member Secretary N Longshithung Ezung and Programme Manager, Senior Citizens Helpline Neithonuo Liegise.
The MoU was signed with the objective to expeditiously attend to complaints and grievances of the senior citizens. As per the MoU, the State Helplines will receive calls and District/Sub-districts administration will act upon the grievances, a press release from the PRA, NSLSA said.
Earlier, the Ministry of Social Justice and Empowerment (MoSJE), Government of India, the National Institute of Social Defense (NISD) & the Social Welfare Department of the State Goverment decided to start a National Helpline with the Good Samaritan Women Society, Nagaland as the Service Provider.
The MoU stated that the National Helpline for Senior Citizens (NHSC) — Elder Line (Toll Free No. 14567) is mandated to facilitate four different services including Information,
Guidance, Emotional Support and Direct Field Intervention.
The helpline would provide information related to elder care service providers, pension, Government Schemes, benefits etc., based on caller’s requirements; It would guide senior citizens on legal & pension related issues etc; Also, the helpline team would offer counseling support and if required connect with partners specialized in it and provide Direct Field Intervention.
While Rescues & Reunion of Homeless Elderly through the helpline team will facilitate rescue of homeless senior citizens and arrange for accommodation in Old Age Homes and facilitate the process towards reuniting the elder persons with the family and the helpline team will assist senior citizens in getting their abuse complaint resolved through Maintenance Tribunal or with the help of other stakeholders.
As for the responsibilities of the Legal Service Authority, it mentioned that rescue & reunion of Homeless Elderly, Support for abused elderly, Legal Guidance are to be rendered.
In case of homeless elderly, Elder Line representative will call the Para Legal Volunteers of the locality. On receipt of the call, the Para Legal Volunteer will reach the spot where the elderly Person is found and assist in admitting the elderly to a nearby Old Age home/Hospital or take the elderly person to a residential place.
Further, the Para Legal Volunteers are to support and guide the elderly persons for necessary legal procedures to be undertaken under the Maintenance and Welfare of Parents and Senior Citizen’s
Act or any other Act, as per requirement. The PLVs will also facilitate conciliation or mediation process to ensure safety and security of elderly persons, the MoU stated.
The MoU also mentioned that in case of abused elderly, Elder Line representative will call the Para Legal Volunteers of the locality and inform for visiting the abused elderly and multiple visits may be undertaken to ascertain the details. The PLVs will also facilitate conciliation or mediation process to ensure safety and security of elderly persons.
The above mentioned Roles and Responsibilities need to be conveyed to all the District Legal Services Authority (DLSA) and the Para Legal Volunteers, it stated.