Kohima, November 19 (NEx): North Police Station, Kohima becomes the first Police Station/Government Office in Nagaland to get ISO certification for ‘Quality Management’ which was issued to the department on November 13, 2020.
Kohima Police taking to social media today, November 19, informed that in a major feat and a first of its kind in the state, North Police Station, Kohima, which was established as the first police station under Naga Hills district by the British Regime in the year 1933, has been awarded an ISO certification. The police station is located in the heart of Kohima Town and is headed by an Inspector rank officer-in-charge along with 88 other ranks, it stated.
The Police Station has been awarded ISO 9001:2015 certification on meeting the specified parameters of Quality Management System (QMS) on policing and related scope of activities which includes maintenance of public peace, law and order, prevention, detection and investigation of crime and criminal activities, emergency response, VIP Security and prevention of human trafficking.
Kohima Police had initiated the process of certification by upgrading the existing facilities and adding additional elements with the sole objective to improve the quality of public service and to make the police station more people friendly and accessible.
To meet the specified parameters, the police station has streamlined the process of character/passport verifications and the system of filing and record keeping, it said.
Further, the infrastructure of the police station were upgraded and disposal of various complaints have been made time bound, besides other measures. The police station has a reception desk, Para Legal Volunteers help desk, separate interrogation cum investigation room, separate space for visitors, clean drinking water and several other visitor friendly amenities.
The whole process of online application, process, upgradation, documentation and online auditing was completed in a span of 30 days. The upgradation will positively result in better service delivery to the general public and uplift the level of proficiency in police administration.
Further, it stated that the ISO certification has helped to ensure that the police personnel routinely evaluate its work and implement remedial measures, as and when required.
ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify.